Help

Ringo is the easiest way to share photos and videos with your friends. You add photos, video, and any other info you want to share. They do the same. You both stay in touch. It's simple and free.

Yes, Ringo is a free service. We have no plans to charge our users. We pay for the costs of operating the service by putting ads on some parts of the site.

You must be 13 years old to use Ringo. If you are over 13 years old and entered your birth date incorrectly, you can go back to the site and restart the registration process. You may need to clear your browser's history and cache, then open a new browser window and enter your correct birth date. Once this has been completed, you should have no problem becoming a Ringo member.

Upload some cool photos and videos and remember to make your profile public by checking the public profile setting in your account settings. Oh, and you need to have a nice profile photo too.

We continuously select popular Ringo members with lots of public photos to be featured on the site and in our emails. To give yourself a good shot at being selected, make sure to upload a lot of photos and make them public, and also give yourself a nice profile photo.

We're eager for your feedback and ideas! Please contact us.

Add family, friends, co-workers, new friends, teachers…anyone you want to share photos and videos with.

Simply click here to send an email invitation to your friends and request their photos, videos, and info. You can send an invite using your or Hotmail or Yahoo! address books or from your own email program.

Ringo offers you the ability to upload photos from your mobile phone to your Ringo account. Other features like browsing Ringo.com or even adding friends using your mobile phone will be coming in the future.

To upload photos using your mobile phone visit the mobile phone upload page.

Ringo is compatible with web enabled camera phones only. If you can take photos and send text messages with your mobile phone then chances are it's compatible*.

To upload photos using your mobile phone visit the mobile phone upload page.

* Not compatible with mobile phones using the Sprint/Nextel service. Please check back soon for Sprint/Nextel service compatibility.

Uploading photos to your Ringo account is easy with a web enabled camera phone.

The first step is to register and confirm your phone on the mobile phone upload page.

After you have registered your phone send a text message with your photo to .

No. Ringo supports photo uploads only. In the future we hope to add new mobile features, (like viewing your account and photos on Ringo.com) so check back soon.

Sometimes text messages can be delayed, so be sure to wait at least five minutes to receive your confirmation code. If you still haven't received it, you can try re-registering your number on the mobile upload page. If you still don't receive the code, contact customer service.

If you have received a text message confirmation code, enter it in the appropriate box at: www.ringo.com/mobile/upload. If you haven't received a confirmation code, you can request one by re-registering your phone number on the mobile upload page.

There could be several reasons why your photos are not appearing but most likely it is because your phone number is not registered and confirmed to your Ringo account. To register your phone number, visit the mobile upload page.

If you've already registered and confirmed your phone check to make sure your multimedia text message was sent successfully. Try texting a photo to your personal email address and checking to see if you receive it. If you don't receive your message, then most likely the problem is with your phone sending multimedia text messages and we recommend contacting your phone carrier for additional assistance. If the message does show up please contact us for additional assistance.

To send a text message to an email address you must first have a mobile phone and service provider that offers this capability. Depending on the mobile phone you have, methods to send vary, but in many cases there will be a choice similar to: [Send to new Email Address] available when you are choosing recipients for a text message. Select this and enter .

If you are not certain your phone supports text messaging to an email address or how to send a text message, we suggest consulting your phone's user guide or contacting your service provider.

Unfortunately, the only way to upload photos using your mobile phone is to send a text message to our email address. If your phone does not have that capability then you will not be able to use this feature in Ringo. But don't worry; you can still upload photos to your account by visiting: http://www.ringo.com/photos/upload.html.

We do not send text message confirmations when you upload photos. The only way to know if your photos were uploaded successfully is to log in to your Ringo account using your computer's web browser. We think we've got things working pretty well, but if you experience a problem, let us know!

Ringo does not charge to upload photos; however, depending on the mobile service plan you have, you could be charged by your phone service provider to text message photos. If you are uncertain if your phone provider will charge you to text message photos, we suggest checking with them first.

No. Upload as many photos as you like. However, depending on your mobile service plan you could be charged by your phone service provider to text message photos. If you are uncertain if your phone provider will charge you to text message photos, we suggest checking with them first.

No. Ringo will not rent or sell your phone number. The phone number you register to your account on the mobile upload page is only used to register your phone to your Ringo account. In fact, the only text message we'll send you is your confirmation code which is required to confirm your phone registration. For more information on our privacy policy, click here.

If you have a profile photo it is visible to anyone who uses Ringo. A profile photo is your public image on Ringo. It appears on your profile page and elsewhere. Your profile photo is always publicly visible, regardless of whether you've set it as public or not.

Private photos are visible only to you and only on Ringo. They do not appear in the Ringo slideshow or sideshow downloads.

Public photos and videos are visible to anyone on Ringo.

Currently we have tools available to rotate and crop your photos on the site. To use these tools, go to the photo and click "Edit". Then use the rotate and crop tools under the photo.

Yes. To print your photos just go to your profile page and click "Order prints". To print a friend's photos, go to their profile page and do the same. This option is only available for members who have photos! Photo printing is only available in English.

Tags are like keywords. They help you find photos and videos which have something in common. You can add tags to your photos and videos and your friends' or just let us guess tags based on title and description.

We want to make sure Ringo is safe for the whole family. We hate pornography and want your help to make sure there is none of it on Ringo. If you see images that violate our Terms of Use, contain sexually explicit material or simply are offensive to you please contact us and we will take action immediately.

To start, we send you two emails to verify your email address and set up your account. Then we send you an email every three months to invite you to update your contact information. We also can send you a weekly summary of your friend's updates, photos, videos, etc. This lets you stay current with many people. You can adjust the frequency of the updates email by going to your account settings. You can also subscribe or unsubscribe from any other Ringo emails on that page.

Your user name determines your profile page URL. It can also be used to sign in like your primary email address.

First sign in, then go to your account settings and click "Change" next to "User name" under "Account settings".

Your primary email address is where we send you emails, like friends' photos and account messages. You can also use it to sign in.

No worries. It happens all the time. We can help you reset your password. Click here.

Yes. Just go to Friends and find the friend you want to remove. On their profile page, click the "Remove as Friend" link.

You can delete your account simply by visiting your account settings page and clicking on "Delete my info."

Photo comments are a way you can discuss a photo with your friends or other Ringo members. Comments from your friends will show up in your friend updates, on the site and in your email.

You can delete an comment on your photos or any comment you left on someone else's photo. Just go to the comment and click "delete".

You can see all the comments on any photo just by browsing to that photo's page. You can also find all the photo comments you left, and those left on your photos, by going to your profile page.

You can delete tags on your photos by going to the photo in question, clicking "Edit", and updating the tag field.

You can leave tags on your photos and videos and your friends'.

Go to the group homepage and click "Add photos or videos to this group". You need to be a group member to add photos and videos. You can upload new photos and videos or share ones previously uploaded.

Go to the group homepage and click "Add photos or videos to this group". At the bottom of the page is a section titled "Your Photos/Videos". Click "Remove" beneath any photo or video you want to remove from the group.

Public groups. Anyone can join. Everyone can see the photos and videos. Public groups can be changed to invite-only or private.

Invite only groups. Only invited people can join. Everyone can see photos and videos. Invite-only groups can be changed to public or private.

Private groups. Only invited people can join. Only members can see photos and videos. Private groups cannot be changed to public or invite-only.

Only the group creator or a moderator can change the group privacy setting. Go to the group home and click "Edit". Then click "Privacy Settings". Select the desired privacy setting and click "Save your changes".

When you create a group you also become the first moderator. A moderator can change the way a group looks and how it is structured. Moderators set the rules, set the group privacy, how the group is described, etc. Go to the group home and click "Administration" to go to the administration home. From the Administration home page you can:

• View and clear flags, and remove offensive members.
• Alter who can see and join your group.
• View group discussion comments that has been flagged. Remove inappropriate comments from the discussion.
• Edit the list of members that have been blacklisted from the group.
• View photos and videos that have been flagged. Remove unwanted photos and videos.
• Edit the title, description, rules and channel designation of your group.
• Choose a cover photo for your group.

For Public groups and Invite only groups everyone can see the photos and videos.

For Private groups only members can see photos and videos.

Go to the group homepage and click "Leave this group".

A group can be deleted by the last member leaving the group. As long as the group has more than one member it cannot be deleted. If you are the only member, go to the group home page and click "Leave this group".

Messages are a way for Ringo members to contact each other. You and your friends can exchange messages through Ringo just like emails. You can also send messages to other Ringo members.

A bulletin is like a message to all your friends. They'll see it in their updates and it'll show up on your profile page.

Just go to any photo or video on Ringo and type your message in the box below the photo, where it says "Add your comment". This feature may not always be available, since members can change their account settings to disallow comment on their photos and videos.

To send a message to a friend, go to your profile page (click "You" at the top of the page) and click "Messages". Then click "Send a message".

You can send a message to any of your friends and anyone else who has allowed it via their account settings. To send a message to a Ringo member, go to their profile page and click the send message link.

Any of your friends can send you a message. Also, other members can send you a message if you let them. You can change this setting on your account settings page under "Privacy settings".

Messages will be kept indefinitely. We may start archiving them out of your inbox at some point, though.

You can send anyone an e-card using one of your Ringo photos. Just go to the photo and click the link to send the photo as an e-card.

The Uploader lets you browse for and upload files from your computer or from your digital camera.

The Screensaver runs when your computer is idle, showing photos from your Ringo albums and those of your friends.

The Ringo Sideshow plays your photos and your friend's photos in a framed slideshow on your PC desktop. It also lets you upload photos to your account simply by dragging them onto the frame.

You can install one or more of the tools here: http://www.ringo.com/tools.html

All the Ringo downloadable tools are free! We don't bundle spyware or other programs with our products, and you can uninstall them easily at any time.

Ringo's downloadable tools (Uploader, Screensaver and Sideshow) communicate with Ringo's servers by HTTP and by direct TCP connection. If you have network security software or hardware (such as a firewall), you may need to configure it to allow Ringo's tools to communicate correctly.

To allow Ringo to talk through a firewall, you will need to whitelist C:\Program Files\Ringo\Hub.exe. It communicates over TCP ports 80 (HTTP), 7263, and 7264 with ringoclient.tickle.com, and over TCP port 80 with upload.ringo.com.

If you use a web proxy, you will need to open up Ringo's Options dialog, and enter your proxy settings into the Network group's Proxy Settings section. You can get to your Ringo Options via Start Menu -> Programs -> Ringo -> Ringo Companion Options.

You can uninstall at any time via the link at Start Menu -> Programs -> Ringo -> Uninstall Ringo Companion. You can also uninstall using the Windows Add/Remove Programs control panel application. Please note that this will remove ALL the tools you have installed.

You can download a new installer here: http://www.ringo.com/tools.html

You can turn off the Ringo Screensaver from the Ringo Options dialog, or from the Windows Display Options dialog. To turn it off from the Ringo Options dialog, go to Start Menu -> Programs -> Ringo -> Ringo Companion Options, select the Screensaver tab on the left, then uncheck "Use my photos as my screensaver".

Yes, you can select which friends are shown in the options. You can also use the "Don't show this photo" option to suppress certain photos.

When you install the photo uploader or the screensaver, you get both. Both tools can be enabled or disabled, but they'll always be available.

This is not recommended, for a number of reasons. If the Sideshow or Screensaver isn't running, it can't get new photos to display. Also, Ringo tools are continually being improved and those updates are sent to you automatically. If you stop the Ringo tools from running you won't get these automatic updates and your tools may stop working correctly.

Yes. You can post individual photos or slideshows of multiple photos. To post a single photo to MySpace, go to the photo and click "Put this photo on MySpace"

You can also post a slideshow of a set of photos by going to your profile page, then clicking "View all" near "Recent Photos and Videos". Then choose "Modify a set of photos and videos", select the photos, and click "Put photos on MySpace".

To remove your Ringo photo or slideshow from your MySpace account, log in to MySpace and edit your profile. Remove the Ringo HTML code from the "About Me" section.

You can post your photos to MySpace as a slide show. In the future we'll be adding more slide show features and sites to post to, as well as a feature to view your photos on Ringo in a slide show.